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Hours of operation: Monday - Friday 8am - 6pm Saturday: 8am - 12pm Sunday & Holidays: Closed We do not ship during weekends. Contact Information: Natitys is a strictly web-based business, You may contact us by any of our web-forms or by the following departments:Anything regarding placing an order, making changes to an order, questions or comments about an order, any questions about our products, general inquiries: Orders@natitysdesign.com Wholesale, Media and Corporate Information: Wholesale@natitysdesign.com Products: Natitys is a Home-Based Studio, therefore, all our items are hand-crafted and cared for as any boutique would. We specialize in Baby and children's Hand Made items like Blankets, Car Seat Covers, Clothing, Gifts and more. We try our best to keep most of our items in stock but because of high demand, you may experience a wait time to receive yours, this is why we request that you allow us 7-10 business days for shipping. We design and make all our products in our studio, we do not use third party companies. All items are made in a Smoke Free environment. All made in the USA. Safety Information: Because Natitys specializes in Children's items, we feel the need to express our commitment to providing quality products. Our products are NOT fire resistant and do not replace any safety features of your current cover, and we have no connection with car seat manufacturers, please review your car seat manufacturer's website for warranty information regarding replacing their covers with ours. Warranty: Hand Crafted items have a limited warranty depending on the situation, please email us directly for any questions. Shopping Cart: Our shopping Cart is powered by Mals-ecart. This is an SSL secure site where your personal information is safely transfered to our system, We will never share, sell, or mis use your information for anything other than the specified intent you provided it to us for. The items in your shopping cart can remain in there for up to 7 days, after that, they will automatically erase.Payment Options: We accept Paypal, Visa and Master Card.Returns or Exchanges: All sales are final.Waiting Periods: Some items request a waiting period, please look into the item's description fort he usual wait time.Back Orders: We do our very best to keep an updated stock information, but If for some reason your item is on back order, you will be notified immediately and will be provided with the option of waiting for the item or canceling your order.Custom Services: We offer custom services on many of our items, please use our Custom Services Form for inquiries, please be as specific as possible.Swatches: We offer up to 3 free swatches in most of our items, please email us at: Orders@natiysdesign.com with your requests.Gift Wrapping: We offer Gift Wrapping at a specific fee. Our items are gift wrapped in designer paper, with beautiful ribbon and a Small Card with your message of choice. Gift Certificates: After Purchasing a Gift certificate, we mail it with a specific code as a card to where specified. Our gift certificates are valid for 6 months after the date purchased. Wholesale: We offer wholesale pricing to valid companies with a minimum order required. Please contact us via email: wholesale@natitysdesign.comDrop Shipping: We also offer Drop Shipping to some hand picked websites at a specific discount. Email us at: wholesale@natitysdesign.com
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