Please use this form if you have any questions about the status of your order already placed with Natitys, we receive the messages immediately and respond promptly. Our hours of operation are from Monday through Friday from 9am to 5pm.

Order Status Explanation:

"On Order": means we have received your order information, and it is in Que to be worked on. If it's a made-to-order item the wait time canbe up to 4-5 weeks depending on the item.

"Completed": means your product has been finished and it is in the final stages and should be shipped shortly.

"Shipped":  means your order is in transit to you, in your order message, you will find the tracking number of your package, you should also receive an automated email from USPS.com with your label information.