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Hours of operation:
Monday - Friday 8am - 5pm
Weekends & Holidays: Closed
Contact Information:
Natitys is a strictly web-based business, You may contact us by email to: natitysdesigns@gmail.com
Reviews/Giveaways:
Natitys Design offers frequent giveaways exclusively through our own company newsletter, facebook page, twitter page and blog. We encourage you to sign up and follow us for your chance to win free products.
Products:
Natitys is a Home-Based Studio, all items are made in a Smoke Free environment. All made in the USA.
Safety Information:
We are committed to providing quality, safe products. Our items are not treated with harsh chemicals as fire retardants and stain resistant materials. If you are interested in treating your cover with these chemicals, they are available at most large home stores and can be easily treated at home by you at your own risk. {Naturally, we do not accept chemical treated items as returns}
Our materials come form the highest standard constructions:
Fabrics: Our fabrics have been tested by the manufacturers and are considered to meet the hazardous material requirements of the Consumer Product Safety Improvement Act. There is no lead in the production of the fabrics, they pass Class 1 for normal flammability and the concentration of Phthalates detected in the fabrics is less than 0.1%.
Stuffing: we use Poly-fil material from Fairfield Quality Polyester Products for home and Industry which has certified that their products are safe for all children including children under 3 years of age and are certified to be lead free and Phthalates free.
In conclusion, our products are safe for your children, made individually and are One of a Kind.
Payment Options:
We accept: Credit Cards: Visa and Master Card, American Express and Discover.
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Paypal payments {this includes ALL major credit cards, E-checks and funds transfer}. You do not need to be registered with Paypal to use this service!
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Google Checkout {Please note that using Google check out will extend your wait time one additional week, this is because they do not release funds to us for one week after you pay for security measurements they take}
Waiting Periods:
Most of our items are made-to-order, therefore considered One of a Kind. Please refer to the specific item you are interested in for time frame completion, all our items have eta's under the description, if you find an item that does not specify a time-frame, please send us a note and we will clarify it for you.
Expedited Orders:We welcome expedited orders for an additional fee, please refer to the specific item for fee amount.The charges associated with these orders are non refundable.
SATISFACTION
ALL sales are final. However, if there are valid issues in regards to quality, we can assure you we stand behind our products 100%. Simply give us the opportunity to make it right! Any issues must be informed within 3 days of receiving package. We may require digital photographs of the issue and will handle each problem on a case-by-case basis.
Order Cancellations:
If you wish to cancel your order, you may do so within 48hrs of placing it. We cannot cancel orders at your request after that time-frame.
The fine print:
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Damaged packages: please notify us immediately, we will submit an Insurance claim with our carrier and replace your package as soon as possible.
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Stolen and unclaimed packages: if the package made it to it's destination, and for one reason or another was stolen while waiting for you, or a notice was left and you never pick up the package or request re-delivery, it will be treated as abandoned, in this event, no refunds are granted. If after a while the package makes it back to our hands, we will gladly re-send it to you at your cost.
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Returns without notice or authorization: we reserve the right to re-ship at your cost any package that we receive as a return without an authorization.
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Errors on your order created by you: please notify us of any mistakes you made while placing your order! As long as we have not started working on it, and we offer the product, we can normally make changes to it without a problem, please review your order carefully when placing it as once we fulfill it, it's too late to make changes.
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Errors on your order created by us: let's face it, we are not perfect and unexpected human errors happen, if you receive your package and it is not what you ordered, please contact us immediately, we will make things right in a timely manner!
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Any other issues, we treat on a case-by-case basis, rest assured we will work with you to any reasonable extent. We are here to help and serve you! :)
Shipping:
Worry Free Shipping: All our items are shipped via US Mail with a Label Number that allows you to view the status of your package online. These packages are insured by us. If there is any problem delivering your product, please notify us immediately so we can find the best solution for the problem. Please note that we must be notified within 30 days of shipping or else the insurance will lapse and any solution would be out of our hands. Does not apply to International Shipping.
We normally use USPS {United States Postal Service} to ship our items.
International Shipping: Please note, we do not, under ANY circumstances guarantee shipping accuracy information provided by the Postal service to International shipments. Once these packages leave the US, there's normally not a very reliable way of tracking. In addition, insurance is not offered.
We only ship to your billing address! This protects us and you! Please make sure the addresses match, and if you are interested in purchasing an item and having it shipped elsewhere, please send us a note before you place your order.
NEW for International Customers: We have partnered with Bongo International Parcel and Mail Forwarding to service international customers. Please visit their site to learn more about the international shipping process.
Back Orders:
We do our very best to keep an updated stock information, but If for some reason your item is on back order, you will be notified immediately and will be provided with the option of waiting for the item or canceling your order.
Custom Services:
We offer custom services on many of our items, please use our Custom Services Form for inquiries, please be as specific as possible.
Working with fabrics you mail us:
Sure!! Email us for details
Gift Certificates:
After Purchasing a Gift certificate, we mail it with a specific code as a card to where specified. Our gift certificates are valid for 6 months after the date purchased. |
