Hours of operation:
Monday - Friday 8am - 5pm
Weekends & Holidays: Closed
Contact Information:
You may contact us by email to: natitysdesigns@gmail.com
Products:
Home-Based Studio, all items are made in a Smoke Free environment. All made in the USA.
Payment Options:
We accept: Credit Cards: Visa and Master Card.
SATISFACTION
ALL sales are final.
However, if there are valid issues in regards to quality, we can assure
you we stand behind our products 100%. Simply give us the opportunity
to make it right! Any issues must be informed within 3 days of receiving package. We may require digital photographs of the issue and will handle each problem on a case-by-case basis.
Order Cancellations:
PDF Patterns and Graphics: once we have emailed you the files, they can not be cancelled.
Other goods: If
you wish to cancel your order, you may do so within 48hrs of placing
it. We cannot cancel orders at your request after that time-frame.
The fine print:
-
Damaged
packages: please notify us immediately, we will submit an Insurance
claim with our carrier and replace your package as soon as possible.
-
Stolen
and unclaimed packages: if the package made it to it's destination, and
for one reason or another was stolen while waiting for you, or a notice
was left and you never pick up the package or request re-delivery, it
will be treated as abandoned, in this event, no refunds are granted. If
after a while the package makes it back to our hands, we will gladly
re-send it to you at your cost.
-
Returns
without notice or authorization: we reserve the right to re-ship at
your cost any package that we receive as a return without an
authorization.
-
Errors
on your order created by you: please notify us of any mistakes you made
while placing your order! As long as we have not started working on it,
and we offer the product, we can normally make changes to it without a
problem, please review your order carefully when placing it as once we
fulfill it, it's too late to make changes.
-
Errors
on your order created by us: let's face it, we are not perfect and
unexpected human errors happen, if you receive your package and it is
not what you ordered, please contact us immediately, we will make things
right in a timely manner!
-
Any
other issues, we treat on a case-by-case basis, rest assured we will
work with you to any reasonable extent. We are here to help and serve
you! :)
Shipping:
Worry Free Shipping: All
our items are shipped via US Mail with a Label Number that allows you
to view the status of your package online. These packages are insured by
us. If there is any problem delivering your product, please notify us
immediately so we can find the best solution for the problem. Please
note that we must be notified within 30 days of shipping or else the
insurance will lapse and any solution would be out of our hands. Does
not apply to International Shipping.
We normally use USPS {United States Postal Service} to ship our items.
International Shipping:
Please note, we do not, under ANY circumstances guarantee shipping
accuracy information provided by the Postal service to International
shipments. Once these packages leave the US, there's normally not a very
reliable way of tracking. In addition, insurance is not offered.
We
only ship to your billing address! This protects us and you! Please
make sure the addresses match, and if you are interested in purchasing
an item and having it shipped elsewhere, please send us a note before
you place your order.
NEW for International Customers: We have partnered with Bongo International Parcel and Mail Forwarding to service international customers. Please visit their site to learn more about the international shipping process.
Back Orders:
We
do our very best to keep an updated stock information, but If for some
reason your item is on back order, you will be notified immediately and
will be provided with the option of waiting for the item or canceling
your order.
Gift Certificates:
After
Purchasing a Gift certificate, we mail it with a specific code as a
card to where specified. Our gift certificates are valid for 6 months
after the date purchased. |
